Returns and Refunds
- Return requests must to be sent to firstname.lastname@example.org within 14 working days of receiving the products in question.
- Specify on the return request: order number, quantity and which products you intend to return (if the order is made up of several items) and reason for the return.
- The product to be returned must reach Minina within 10 days from the acceptance of the return request, with reference to the date of delivery to the post office or courier.
- The delivery costs for the return of products are charged to the customer.
- The refund will be made by Minina within 14 days from the date on which verification of the correct execution of your right of withdrawal and verification of the returned products is carried out.
Right of withdrawal
Pursuant to article 64 of Legislative Decree no. 206/2005, the consumer has the right to withdraw from the purchase contract for any reason, without the need for explanations and without any penalty, according to the terms and methods provided for in the following articles.
To exercise the right of withdrawal referred to in article 7.1 above, the Customer must send Minina a notice of withdrawal within 14 working days of receipt of the products in relation to which this right is claimed. The customer must send an e-mail to email@example.com communicating the desire to make the return. The communication must contain the order number, which and how many products he wants to return in the event that the order consists of several items, in addition, the customer must specify the reason. The customercare will process the return request and will send the necessary information and the address where to send the goods.
The product to be returned must be received by Minina within 10 days of receiving the aforementioned authorization to return the goods. For this purpose, reference will be made to the delivery date to the post office or courier.
The purchased Product must be returned unused with the Minina brand and labels and in its original packaging (including original packaging and boxes as well as any other accessories such as, for example, hangers and protective bags). In any case, no tag or adhesive tape must be affixed directly to the original packaging of the Product.
The delivery costs deriving from the return of the products will be charged to the customer; the costs of delivery to the customer, as well as any other additional expense and / or tax indicated at the time of the order will not be refunded.
The Customer will be solely responsible for the delivery until the goods arrive in Minina and a receipt will be issued certifying the arrival of the products at the Gallurian S.r.l. warehouse. (if provided by the courier chosen by the customer).
If the order has as its object more than one product, it will be possible to exercise the right of withdrawal in relation to one or more of these products ordered, specifying in the notice of withdrawal, referred to in the previous article 7.2, the description of the products to be returned.
Minina will in no case be liable for damage or theft / loss of products during shipment by the customer.
Refund times and methods
Whatever the payment method used by you, the refund due, in whole or in part, is activated by the Seller, as quickly as possible and in any case within (14) days from the date on which the Seller became aware of the exercise of your right. of withdrawal after verifying the correct execution of your right of withdrawal and checking the returned products.
The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
We remind you that the value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.